Sales Lead - Soma

Chicos Fas•Happy Valley, OR

2d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role helps deliver a great customer experience and maximize profitability while contributing to a positive environment for teams to work, learn, and grow. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic store operations, including opening and closing duties and merchandise flow.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to achieve assigned sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, encourage inclusive collaboration, and communicate with Store Management and teams to lead positive change.
Seek development opportunities and feedback to strengthen leadership skills.
Model and promote Most Amazing Personal Service (MAPS) and provide a cohesive omni-channel experience.
Demonstrate sales techniques, communicate product knowledge, and help customers select or locate merchandise.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure an efficient register experience and maintain knowledge of payment, coupon, returns and exchanges, security, and other operational policies.
Promote consistent client communication through the customer book, rewards program participation, and customer sign-up capture.
Support and follow up on training programs and seminars; assist with associate development and interpret KPI reports to provide coaching.
Provide feedback to the Store Manager for associate performance appraisals and evaluations.
Recognize and reward outstanding performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.