Part Time Sales Lead - Mall at Johnson City

Store • Johnson City, TN

7d • Onsite

About The Position

The Sales Lead is a role model Bear Builder who takes on additional Floor Leader on Duty responsibilities during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First® behaviors, and helps achieve store sales goals. When not serving as Floor Leader on Duty, the Sales Lead works as a Bear Builder, providing exceptional Guest service and supporting store operations.

Performance is measured by contributions to store financial goals and compliance with company policies, procedures, and standards, including decision-making and execution, creating an Experience First culture for Guests and associates, achieving assigned goals, consistent operational execution, and stakeholder feedback. The description is not exhaustive; supervisors may assign additional functions and requirements. Employment remains at will, and Build-A-Bear, Inc. reserves the right to change the description or assign tasks as appropriate.

Requirements

• High school diploma or GED equivalent.
• Availability to work 15–25 hours per week.
• Able to work a flexible retail schedule, including days, evenings, weekends, and holidays.
• Able to sit, stand, and move around for the duration of a shift.
• Able to lift more than 25 pounds.
• Demonstrates good judgment in ambiguous situations, initiative and self-direction, and the ability to remain calm in challenging circumstances.

Nice To Haves

• Build-A-Bear store associate experience.
• Associate’s degree or higher in business, management, or a related field.
• Enjoys meeting and interacting with new people and has a helpful attitude.
• Able to connect with and inspire others, and has a strong desire to develop, train, and support others’ success.
• Thrives in an Experience First environment and in a dynamic, changing environment.

Responsibilities

• As Floor Leader on Duty, provide exceptional Guest service and help ensure a memorable experience.
• Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
• Model Experience First behaviors.
• Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
• As a Bear Builder, actively engage Guests using the Experience First Make Behaviors.
• Create a warm and inclusive atmosphere that fosters positive interactions and Guest satisfaction.
• Meet brand standards and guidelines to uphold operational excellence and provide a consistent Guest experience.
• Be dependable, engaged, and helpful as a committed team member.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED