Key Lead - The Mall at Johnson City, Hollister

Abercrombie & Fitch•Johnson City, TN

2d•Onsite

About The Position

The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team's achievement of daily sales. The schedule varies weekly, with at least 12–16 hours per week. Availability on Saturdays, Sundays, and certain holidays is required. Hours increase during peak timeframes to meet business needs.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Be available to work Saturdays, Sundays, and certain holidays.

Nice To Haves

High school diploma, GED, or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Reps and Stock Associates.
Help drive store performance through customer experience and team achievement of daily sales.