Key Lead - Northlake Mall, Hollister
About The Position
The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The schedule varies weekly, with an expectation of at least 12–16 hours per week. Saturday and Sunday availability is required, as is availability for certain holidays. Hours may increase during peak periods to support business needs.
Requirements
- High school diploma or GED, or equivalent; preferred.
- One year of retail experience; preferred.
- Experience leading groups or teams; preferred.
- Strong customer focus.
- Exceptional interpersonal skills.
- Strong communication skills.
- Knowledge of current fashion trends.
- Energetic, outgoing, and assertive demeanor.
- Initiative and confidence.
- Adaptability and flexibility.
- Ability to balance multiple tasks while being detail-oriented.
- Applied learning and proactive thinking.
- Strong work ethic.
- Availability on Saturdays and Sundays and certain holidays.
- Ability to work at least 12–16 hours per week, with hours potentially increasing during peak periods.
Nice To Haves
- High school diploma or GED, or equivalent.
- One year of retail experience.
- Experience leading groups or teams.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill omnichannel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reports to inform decision-making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
- Support effective store operations and drive customer experience and daily sales performance.
Benefits
- Quarterly sales incentive bonus.
- Merchandise discount.
- Opportunities for career advancement.
- Opportunity to become a Brand Affiliate.
- Training and development.
- Access to a variety of benefit programs designed to fit associates’ lifestyles.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
