Key Lead - Coastland Center, Hollister

Abercrombie & Fitch • Naples, FL

11d • Onsite

About The Position

The Key Lead is part of the store leadership team and helps deliver a quality in-store customer experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals.

The schedule varies weekly, with an expected minimum of 12–16 hours per week. Availability on Saturdays and Sundays, as well as certain holidays, is required. Hours increase during peak periods to support business needs.

Requirements

• A high school diploma or GED is preferred, or equivalent.
• One year of retail experience is preferred.
• Experience leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Demonstrate adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.
• Availability to work Saturdays and Sundays, as well as certain holidays.
• Expect to work at least 12–16 hours per week, with hours increasing during peak periods.

Nice To Haves

• High school diploma or GED, or equivalent.
• One year of retail experience.
• Experience leading groups or teams.

Responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omnichannel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision-making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.
• Act as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
• Support effective store operations and drive store performance through customer experience and daily sales achievement.

Benefits

• Quarterly sales incentive bonus.
• Merchandise discount.
• Opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate associates for being themselves.
• Eligibility to participate in a variety of benefit programs; specific programs are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED