Key Lead - Lakewood Center, Hollister

Abercrombie & Fitch•Lakewood, CA

2d•Onsite

About The Position

The Key Lead is responsible for ensuring customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates to support effective store operations. As part of the store leadership team, the Key Lead drives store performance through customer experience and the team’s achievement of daily sales goals. The weekly schedule varies, with an expectation of at least 12–16 hours per week. Availability on Saturdays and Sundays, as well as certain holidays, is required. Hours increase during peak periods to support business needs.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Availability on Saturdays and Sundays and certain holidays.
High school diploma/GED or equivalent preferred.

Nice To Haves

One year of retail experience preferred.
Experience leading groups or teams preferred.
High school diploma/GED preferred.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates.
Drive store performance through customer experience and team achievement of daily sales.