Key Lead - Carolina Place, Hollister

Abercrombie & Fitch•Pineville, NC

2d•Onsite

About The Position

The Key Lead is part of the store leadership team and is responsible for ensuring customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead provides guidance and coaching to Brand Reps and Stock Associates, helps ensure store operations run effectively, and drives store performance through customer experience and the team’s achievement of daily sales.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.

Nice To Haves

High school diploma/G.E.D. or equivalent (preferred).
One year of retail experience (preferred).
Experience leading groups or teams (preferred).

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and provide guidance and coaching to Brand Reps and Stock Associates.
Support store performance through customer experience and daily sales achievement.