Key Lead - Coastland Center, Hollister
About The Position
The Key Lead is part of the store leadership team and is responsible for ensuring customers receive a quality in-store experience. Acting as Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, helps ensure effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The schedule varies weekly, with at least 12–16 hours expected per week. Availability on Saturdays, Sundays, and certain holidays is required. Hours may increase during peak periods to support business needs.
Requirements
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Demonstrate adaptability and flexibility.
- Balance multiple tasks while remaining detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
- Be available to work Saturdays, Sundays, and certain holidays.
- High school diploma or GED, or equivalent, preferred.
- One year of retail experience preferred.
- Experience leading groups or teams preferred; retail supervisory or management experience is not required.
Nice To Haves
- High school diploma or GED, or equivalent.
- One year of retail experience.
- Experience leading groups or teams.
Responsibilities
- Perform opening and closing routines.
- Operate register and point-of-sale systems.
- Fulfill omnichannel orders.
- Demonstrate product knowledge and brand awareness while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision-making.
- Protect store assets and perform inventory control.
- Represent the brand and exemplify company culture and values.
- Act as Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates.
- Support effective store operations and drive customer experience and daily sales performance.
Benefits
- Quarterly sales incentive bonus
- Merchandise discount
- Opportunities for career advancement
- Opportunity to become a Brand Affiliate
- Training and development
- Global team of people who celebrate associates for being themselves
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
