Key Lead - Montclair Place, Hollister

Abercrombie & Fitch•Montclair, CA

1d•Onsite

About The Position

The Key Lead is responsible for ensuring customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates to help ensure store operations run effectively. As a member of the store leadership team, the Key Lead drives store performance on the floor through customer experience and the team’s achievement of daily sales goals. The schedule varies weekly, with an expectation of at least 12–16 hours per week. Saturday and Sunday availability is required, as is availability for certain holidays. Hours increase during peak timeframes to support business needs.

Requirements

Maintain a strong customer focus.
Demonstrate exceptional interpersonal skills.
Possess strong communication skills.
Show knowledge of current fashion trends.
Be energetic, outgoing, and assertive.
Take initiative and show confidence.
Demonstrate adaptability and flexibility.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Exhibit a strong work ethic.
Be available to work Saturdays, Sundays, and certain holidays.
Expect to work at least 12–16 hours per week, with hours varying weekly and increasing during peak timeframes.

Nice To Haves

High school diploma or GED, or equivalent.
One year of retail experience.
Experience leading groups or teams.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor and guide and coach Brand Reps and Stock Associates.
Drive store performance through customer experience and achievement of daily sales goals.