Store Lead - Northlake Mall - Part time
About The Position
The Store Lead supports the Store Leadership Team by completing cash-wrap operations and opening and closing procedures, and by serving as Leader on Duty (LOD). The role represents the brand professionally, engages customers, maintains store standards, and supports teamwork and employee development. The Store Lead helps develop associates through training and coaching, partners with the Store Manager on performance concerns, and contributes to a positive work environment. The role also supports store productivity, customer service, profitability, payroll and scheduling operations, stockroom organization, and compliance with environmental and safety standards.
Requirements
- High school diploma or equivalent.
- 1–3 years of previous retail experience.
- Must be at least 18 years of age.
- Excellent customer engagement skills.
- Detail-oriented, with the ability to prioritize tasks.
- Ability to work in a team environment.
- Ability to give and receive performance-based feedback.
- Commitment to self-development.
- Effective communication skills.
- Adaptability and flexibility when priorities change.
- Excellent time management, planning, and organization skills.
- Proficient in Microsoft Office.
- Ability to adapt to and learn internal applications.
- Ability to work a flexible schedule, including weekends, to meet business needs and company PT/FT availability requirements.
- Ability to maneuver on the sales floor and in the stockroom; climb a ladder; and lift and carry up to 50 pounds.
Responsibilities
- Assist in developing associates through training and in-the-moment coaching conversations.
- Partner with the Store Manager to address associate performance concerns.
- Support and participate in company training and development initiatives.
- Foster a positive work environment and provide direct, objective feedback in a timely manner.
- Assess performance and provide appropriate feedback daily and during the annual performance review process.
- Motivate and inspire associates to build brand loyalty and create a positive environment for internal and external customers.
- Model, encourage, and demonstrate exceptional customer service on the sales floor and maintain store standards and brand integrity.
- Represent the company professionally and positively.
- Support the management team in maximizing productivity through operational and product knowledge, customer service, and participation in key store initiatives.
- Participate in the Leader on Duty (LOD) program by delivering an exceptional shopping experience, driving store profitability, and leveraging payroll.
- Process payroll weekly.
- Modify schedules based on the business climate.
- Help maintain a clean, organized, and efficient stockroom in accordance with established policies.
- Ensure Environment (CRE) standards and safety requirements are met.
- Complete cash-wrap operations and opening and closing procedures.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
