Key Lead - Valley Hills Mall, Hollister

Abercrombie & Fitch•Hickory, NC

2d•Onsite

About The Position

The Key Lead is part of the store leadership team and helps ensure customers receive a quality in-store experience. Acting as the Floor Supervisor, the Key Lead guides and coaches Brand Reps and Stock Associates, supports effective store operations, and drives store performance through customer experience and the team’s achievement of daily sales goals. The role includes opening and closing routines, sales and customer service, visual merchandising, order fulfillment, reporting, and store asset and inventory protection. The schedule varies weekly, with at least 12–16 hours expected per week. Availability on Saturdays, Sundays, and certain holidays is required. Hours may increase during peak periods to support business needs.

Requirements

High school diploma or GED preferred, or equivalent.
Strong customer focus.
Exceptional interpersonal skills.
Strong communication skills.
Knowledge of current fashion trends.
Energetic, outgoing, and assertive approach.
Initiative and confidence.
Adaptability and flexibility.
Ability to balance multiple tasks while remaining detail-oriented.
Applied learning and proactive thinking.
Strong work ethic.
Availability on Saturdays, Sundays, and certain holidays.
Ability to work at least 12–16 hours per week, with hours varying and potentially increasing during peak periods.

Nice To Haves

One year of retail experience preferred.
Experience leading groups or teams preferred.

Responsibilities

Perform opening and closing routines.
Operate register and point-of-sale systems.
Fulfill omnichannel orders.
Demonstrate product knowledge and brand awareness while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision-making.
Protect store assets and perform inventory control.
Represent the brand and exemplify company culture and values.
Act as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates.
Support effective store operations and drive customer experience and daily sales performance.