Sales Associate, Trauma (Johnson City, TN) - Johnson & Johnson MedTech, Orthopaedics
About The Position
Johnson & Johnson MedTech Orthopaedics is seeking a Sales Associate for the Johnson City, Tennessee territory. DePuy Synthes Trauma provides trauma-care solutions for injuries ranging from simple to complex, using traditional and minimally invasive techniques. The Sales Associate provides clinical and customer support in hospitals and procedures, bringing strong customer service, sales logistics, technical expertise, and product knowledge. The role supports sales objectives, covers cases, and maintains surgeon and account relationships within a geographic territory. It may also involve offering or selling the breadth of the portfolio, services, and solutions to assigned accounts. The role requires working in a lab or operating-room environment, maintaining customer and account support, and traveling as needed, including possible weekend and overnight travel. The position is based in or requires relocation to the posted territory.
Requirements
- Bachelor's degree, or an associate degree or medical certification (such as CST or PT) plus at least 2 years of professional and/or related experience, or at least 4 years of professional and/or related experience; recently transitioned active-duty military candidates are also eligible.
- Ability to work in a laboratory or operating-room environment.
- Valid driver's license issued in the United States.
- Ability to travel, which may include weekend and/or overnight travel.
- Residence in or willingness to relocate to the posted territory.
- Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business-acumen skills.
- Efficient, organized, self-motivated, positive, and proactive.
Nice To Haves
- Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.
Responsibilities
- Assist the DePuy Synthes sales organization in retaining and supporting existing customers and supporting product conversions with new customers.
- Help attain established sales goals, including market-share objectives in the prescribed territory, by applying knowledge of the sales process, product portfolio, and customers.
- Guide and assist surgeons in the operating room through clinical and product knowledge; present and demonstrate products and support their proper utilization.
- Attend surgeries and ensure the proper equipment is available and functioning, including identifying ways to optimize trays.
- Provide consultation to Operating Room and Sterile Processing Department customers.
- Troubleshoot and provide technical assistance; handle customer requests, manage hospital billing, and create and close purchase orders.
- Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams.
- Prepare sales reports and documents as required.
- Maintain, track, and deploy equipment and assets throughout the assigned area to ensure product availability.
- Keep promotional materials presentable and ensure DePuy Synthes services and offerings meet quality standards.
- Focus on customer satisfaction and retention, improve customer understanding of the company's value proposition and solutions, and differentiate products from competitors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
