Sales Associate, Trauma - Dallas, TX - Johnson & Johnson MedTech, Orthopaedics
About The Position
Johnson & Johnson MedTech is seeking a Sales Associate, Trauma, in Dallas, Texas. DePuy Synthes Trauma provides solutions for treating a range of trauma injuries, using both traditional and minimally invasive techniques. The Sales Associate provides clinical and customer support in hospitals and procedures, ensuring high standards of customer service, sales logistics, technical expertise, and product knowledge. The role supports sales objectives, covers cases, and manages surgeon and account relationships within an assigned geographic territory. It may also involve offering or selling the portfolio of products, services, and solutions to assigned accounts. The position supports the DePuy Synthes sales organization in retaining existing customers, expanding business with them, and supporting product conversions with new customers. It involves assisting surgeons in the operating room, helping ensure equipment is available and functioning, providing technical assistance, managing customer and hospital requests, and maintaining product and equipment availability across the territory. The role also shares customer and market insights with cross-functional teams and contributes to customer satisfaction and retention.
Requirements
- Bachelor’s degree; or an associate degree or medical certification (such as CST or PT) plus at least 2 years of professional and/or related experience; or at least 4 years of professional and/or related experience; or recent transition from active military duty.
- Ability to work in a laboratory and operating room environment.
- Valid driver's license issued in the United States.
- Ability to travel, which may include weekend and/or overnight travel.
- Residence in or willingness to relocate to the posted territory.
- Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business acumen skills.
- Efficient, organized, self-motivated, positive, and proactive approach.
Nice To Haves
- Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.
Responsibilities
- Support customer retention, further penetration with existing customers, and product conversions with new customers.
- Help attain established sales goals, including market-share objectives in the assigned territory, by applying knowledge of the sales process, product portfolio, and customers.
- Guide and assist surgeons in the operating room using clinical and product knowledge.
- Present and demonstrate DePuy Synthes products and ensure their proper utilization.
- Attend surgeries and help ensure the proper equipment is available and functioning; identify ways to optimize trays.
- Provide consultation to operating room and Sterile Processing Department customers.
- Troubleshoot and provide technical assistance, handle customer requests, manage hospital billing, and create and close purchase orders.
- Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams.
- Prepare required sales reports and documents.
- Maintain, track, and effectively deploy equipment and assets throughout the assigned area to ensure product availability.
- Keep promotional materials presentable and ensure DePuy Synthes services and offerings meet quality standards.
- Focus on customer satisfaction and retention, communicate the value of DePuy Synthes solutions, and differentiate its products from competitors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
