Sales Associate, Trauma (Johnson City, TN) - Johnson & Johnson MedTech, Orthopaedics
About The Position
Johnson & Johnson MedTech Orthopaedics is seeking a Sales Associate for its DePuy Synthes Trauma business in Johnson City, Tennessee. DePuy Synthes provides orthopedic solutions across specialties including trauma, joint reconstruction, craniomaxillofacial, spinal surgery, and sports medicine. Its Trauma portfolio treats injuries ranging from simple to complex using traditional and minimally invasive techniques. The Sales Associate provides clinical and customer support in hospitals and during procedures, with a high level of customer service, sales logistics, technical expertise, and product knowledge. The role supports sales objectives, covers cases, and manages surgeon and account relationships within an assigned geographic territory. The associate may also offer or sell the portfolio, services, and solutions for assigned accounts. Johnson & Johnson has announced plans to separate its Orthopaedics business into a standalone company operating as DePuy Synthes. The planned separation is anticipated to be completed within 18 to 24 months, subject to applicable requirements and approvals. If the separation is completed, the employee is anticipated to become a DePuy Synthes employee, with employment governed by its processes, programs, policies, and benefit plans.
Requirements
- Bachelor’s degree, associate degree, or medical certification (such as CST or PT) and at least 2 years of professional and/or related experience; alternatively, at least 4 years of professional and/or related experience; recently transitioned from active military duty is also accepted.
- Ability to work in a laboratory and operating-room environment.
- Valid United States-issued driver's license.
- Ability to travel, potentially including weekends and overnight stays.
- Residence in or willingness to relocate to the posted territory.
- Strong interpersonal communication, negotiation, influencing, strategic thinking, problem-solving, and business acumen skills.
- Efficient, organized, self-motivated, positive, and proactive.
Nice To Haves
- Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions.
Responsibilities
- Help the DePuy Synthes sales organization retain existing customers, expand customer penetration, and support product conversions with new customers.
- Help attain established sales goals, including market-share objectives, within the assigned territory.
- Apply knowledge of the sales process, product portfolio, and customers to improve sales outcomes.
- Guide and assist surgeons in the operating room using clinical and product knowledge.
- Present and demonstrate products and help ensure their proper utilization.
- Attend surgeries, ensure appropriate equipment is available and functioning, and identify ways to optimize trays.
- Provide consultation to operating rooms and Sterile Processing Departments.
- Troubleshoot and provide technical assistance; respond to customer requests and manage hospital billing and purchase orders.
- Share customer, procedural, and marketplace insights with sales, clinical, marketing, and strategic account teams to improve solutions and service levels.
- Prepare required sales reports and documents.
- Maintain, track, and effectively deploy equipment and assets throughout the assigned area to ensure product availability.
- Keep promotional materials presentable and ensure DePuy Synthes services and offerings meet high quality standards.
- Focus on customer satisfaction and retention and improve customer understanding of DePuy Synthes' value proposition and solutions.
- Differentiate DePuy Synthes products from competitors by providing customers with unique insights.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
