Part Time Sales Lead - Independence Mall

Store•Wilmington, NC

19h

About The Position

The Sales Lead is a role-model Bear Builder who takes on additional Floor Leader on Duty responsibilities during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First® behaviors, and focuses on helping achieve store sales goals. When not designated as Floor Leader on Duty, the Sales Lead works as a Bear Builder, providing exceptional Guest service and supporting store operations. Performance is measured by support for store financial goals and compliance with company policies, procedures, and standards, including decision-making and execution, creating an Experience First culture for Guests and associates, achievement of assigned goals, consistent operational execution, and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Demonstrates sound judgment in ambiguous situations, initiative and self-direction, composure in challenging circumstances, and ability to thrive in a dynamic environment.
Enjoys meeting and interacting with new people and has a helpful, service-oriented attitude.
Able to connect with and inspire others, and willing to develop, train, and support others.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, serve as a role model in providing exceptional Guest service and creating memorable experiences.
Guide, support, and direct associates to promote smooth store operations and achieve sales goals.
Model Experience First behaviors.
Provide feedback to the management team about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors.
Create a warm and inclusive atmosphere, foster positive interactions, and help ensure each Guest is satisfied with their experience.
Meet brand standards and guidelines to uphold operational excellence and provide a seamless Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and compliance with company policies, procedures, and standards.
Apply sound decision-making and judgment, execute assigned goals, consistently meet operational standards, and contribute to an Experience First culture.