Part Time Sales Lead - Deerbrook Mall

Build-A-Bear Workshop•Humble, TX

About The Position

The Sales Lead is a role-model Bear Builder who takes on additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead provides direction to Bear Builders, models Experience First behaviors, and focuses on achieving store sales goals. When not serving as Floor Leader on Duty, the Sales Lead performs the Bear Builder role, providing exceptional Guest service and supporting store operations.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Thrives in an Experience First environment.
Connects with and inspires others to achieve results.
Enjoys meeting and interacting with new people.
Has a “How can I help” attitude.
Strong desire to develop, train, and support others’ success.
Exercises good judgment in ambiguous situations.
Displays strong initiative and self-direction.
Thrives in a dynamic and changing environment.
Able to remain calm in challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

Serve as a role model in providing exceptional Guest service and creating memorable experiences.
Guide, support, and direct associates to help ensure smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues that the CWM and AWM are responsible for addressing.
Actively engage with Guests and use the Experience First Make Behaviors to provide exceptional service.
Create a warm and inclusive atmosphere, foster positive interactions, and help ensure each Guest is satisfied with their experience.
Meet brand standards and guidelines to uphold operational excellence and provide a seamless Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and comply with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; help create an Experience First culture; achieve assigned goals; consistently execute operational standards; and respond to stakeholder feedback.