Part Time Sales Lead - Mayfair Mall

Store•Wauwatosa, WI

23h

About The Position

The Sales Lead is a role model Bear Builder with additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs Bear Builders, models Experience First® behaviors, and focuses on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead performs the Bear Builder role. Performance is measured by support for store financial goals and compliance with company policies, procedures, and standards, including decision-making and execution, creating an Experience First culture for Guests and associates, achieving assigned goals, consistently executing operational standards, and stakeholder feedback. The description states that supervisors may assign additional functions and requirements as appropriate.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Demonstrated good judgment in ambiguous situations.
Strong initiative and self-direction, and ability to remain calm in challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.
Thrives in an Experience First environment; connects with and inspires others to achieve results; enjoys meeting and interacting with new people; has a “How can I help” attitude; has a strong desire to develop, train, and support others’ success; and thrives in a dynamic, changing environment.

Responsibilities

As Floor Leader on Duty, serve as a role model in providing exceptional Guest service and creating a memorable experience.
Guide, support, and direct associates to help ensure smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors.
Create a warm and inclusive atmosphere that fosters positive interactions and helps ensure each Guest leaves satisfied.
Uphold operational excellence by meeting brand standards and guidelines and providing a seamless experience for Guests.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support achievement of store financial goals and comply with company policies, procedures, and standards.
Create an Experience First culture for Guests and associates, achieve assigned goals, and consistently execute operational standards.