Part Time Sales Lead - Independence Mall

Build-A-Bear Workshop•Wilmington, NC

About The Position

The Sales Lead is a role model Bear Builder who takes on additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs and supports Bear Builders, models Experience First behaviors, and focuses on achieving store sales goals. When not assigned as Floor Leader on Duty, the Sales Lead works as a Bear Builder, providing exceptional Guest service, maintaining brand standards, and supporting the team.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Thrives in an Experience First environment.
Connects with and inspires others to achieve results.
Enjoys meeting and interacting with new people.
Has a “How can I help” attitude.
Strong desire to develop, train, and support others’ success.
Exercises good judgment in ambiguous situations.
Displays strong initiative and self-direction.
Thrives in a dynamic and changing environment.
Able to remain calm when faced with challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, provide exceptional Guest service and serve as a role model to create memorable experiences.
Guide, support, and direct associates to ensure smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests and use the Experience First Make Behaviors to provide exceptional service.
Create a warm, inclusive atmosphere and ensure Guests leave satisfied with their experience.
Meet brand standards and guidelines to uphold operational excellence and provide a seamless experience for Guests.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and comply with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; create an Experience First culture; achieve assigned goals; consistently execute operational standards; and respond to stakeholder feedback.