Sales Lead - Soma

Chico's FAS, Inc.•Charleston, SC

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role supports an excellent customer experience and store profitability by helping lead sales, operations, team development, and customer service. Duties may vary by brand. The position may be considered for future openings; an application does not mean that the position is currently open.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise flow processes.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to achieve assigned sales and productivity goals, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Promote an inclusive, collaborative approach to problem solving and communicate with store teams and Store Management to support positive change.
Model and promote Most Amazing Personal Service (MAPS) principles and standards and deliver a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs; build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, return, exchange, security, and operational policies.
Support consistent client communication through the customer book, rewards participation, and customer-capture sign-ups.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Seek personal development opportunities and solicit feedback to build leadership skills.
Perform other duties as assigned.