Sales Lead - Soma

Chico's FAS, Inc.•Scottsdale, AZ

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, keeping company values and guiding principles central to store operations, customer experience, and profitability. The role helps lead store operations and sales, coaches and develops associates, and delivers a cohesive omnichannel customer experience. Duties may vary by brand. The position is associated with location 5487 Scottsdale Fashion Square; the posting notes applications are accepted for potential openings and the applied-for position may not currently be open.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge for online and in-store sales, locate fulfillment, and selling.
Inspire and motivate the store team, model core values, promote inclusion and collaboration in problem solving, and communicate with store teams and Store Management to lead positive change.
Pursue personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge; recommend merchandise or help customers locate or obtain products suited to their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and maintain currency with policies for payments, coupons, returns and exchanges, security, and applicable operations.
Ensure consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.