Sales - Soma

Chicos Fas•Brea, CA

5d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of customer experience and profitability. The role involves helping customers select merchandise, meeting sales goals, maintaining product and visual standards, and supporting store operations. Associates are expected to contribute to an inclusive, collaborative team and pursue personal development.

Requirements

High school diploma or equivalent.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Must be at least 16 years old in AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA; must be at least 18 years old in all other states.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge to recommend or locate merchandise suited to customer needs.
Maintain knowledge of current sales, promotions, pricing, and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Participate in monthly store sets, sales-floor maintenance, and other visual directives.
Promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel customer experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, and security.
Reinforce customer buying decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Stay knowledgeable about current product fit and style offerings in-store and online.
Communicate with clients using Style Connect and Customer Book clienteling tools.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
Assist with boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.