Sales Associate - Soma

Chico's FAS, Inc.•Cherry Hill, NJ

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, helping deliver a great customer experience and maximize profitability. The role involves meeting sales goals, providing product knowledge and recommendations, maintaining merchandise and visual standards, and supporting store operations. Associates promote the Most Amazing Personal Service (MAPS) principles, resolve customer concerns, provide efficient checkout service, and build customer relationships through clienteling and wardrobing. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Must be at least 16 years old in AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA; must be at least 18 years old in all other states.

Nice To Haves

Retail or sales experience.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales and promotions and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and sales floor maintenance.
Promote MAPS principles and standards and provide a cohesive omni-channel customer experience.
Resolve customer concerns promptly.
Provide a fast, efficient register experience while following policies for payments, coupons, returns, exchanges, and security.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling and wardrobing.
Maintain knowledge of current product fit and style assortment available in store and online.
Communicate consistently with clients using Style Connect and Customer Book clienteling tools.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, and signage placement as directed.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.