Sales Associate - Soma

Chico's FAS, Inc.•Costa Mesa, CA

11d•$17 - $21

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, helping deliver a strong customer experience and maximize profitability. The role involves selling merchandise, maintaining product and promotion knowledge, supporting store operations and visual standards, and contributing to an inclusive, collaborative team. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
For AZ, GA, ID, IL, KS, MS, MO, MT, ND, NV, OK, SD, TX, UT, and VA, must be at least 16 years old; in all other states, must be at least 18 years old.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Stay informed about current sales, promotions, pricing, and visual standards.
Follow merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Participate in monthly store sets and maintain the sales floor.
Promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast and efficient register experience while following policies for payments, coupons, returns, exchanges, and security.
Reinforce purchasing decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the reward program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style offerings in store and online.
Maintain client communication using Style Connect and Customer Book clienteling tools.
Support replenishment to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, and signage placement as directed.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.