Sales Associate - Soma

Chico's FAS, Inc.•Miami, FL

13d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability through sales, product knowledge, customer service, store presentation, and operational support. Associates are expected to contribute to an inclusive and collaborative team environment and pursue opportunities to learn and grow. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Maintain knowledge of current sales and promotions, and uphold pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Promptly resolve customer concerns.
Provide a fast and efficient register experience while following applicable payment, coupon, return, exchange, security, and operational policies.
Reinforce buying decisions at checkout and achieve add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing.
Know current product fit and style assortment offerings in store and online.
Maintain consistent client communication using the customer book.
Support replenishment activities to keep the store full and abundant.
Assist with locate fulfillment.
Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and readily solicit feedback.
Perform other duties as assigned.