Sales Lead - Soma

Chico's FAS, Inc.•Marietta, GA

12d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a workplace where team members can learn and grow. The Sales Lead helps oversee daily store operations, develops and coaches associates, supports sales and productivity goals, and promotes an inclusive, high-performing team. The role also models and reinforces customer-service standards, supports omnichannel selling, and helps ensure consistent compliance with company policies and practices. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

One or more years of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to achieve assigned sales and productivity goals, while meeting personal sales goals.
Train and coach associates on product knowledge for online and in-store sales, locate fulfillment, and selling.
Inspire the store team, model core values, and promote a shared vision and inclusive, collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change.
Seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and remain current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through the customer book, rewards participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.