Sales Lead - Soma

Chico's FAS, Inc.•Meridian, ID

13d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, keeping company values and guiding principles at the forefront of store operations. The role helps deliver great customer experiences and maximize profitability while supporting an environment where teams can work, learn, and grow. The Sales Lead oversees day-to-day store activities, helps develop a high-performing sales team, and models customer-service standards. Responsibilities include supporting operational execution, coaching associates, maintaining sales and merchandising standards, and helping ensure adherence to company policies. The position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Set and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates handling sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Motivate and inspire the store team, promote a shared vision, and model core values.
Promote an inclusive, collaborative approach to problem solving and communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omni-channel experience.
Model sales expectations using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and remain current on policies related to payments, coupons, returns and exchanges, security, and other applicable operations.
Ensure consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist with associate development, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Drive associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.