Sales Lead - Soma
About The Position
The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a strong customer experience and maximize profitability while supporting a positive environment for teams to work, learn, and grow. Duties may vary by brand. The Sales Lead helps establish expectations and hold the team accountable for brand, performance, and behavior standards. The role oversees basic store operations, sales-floor coverage, merchandise presentation and handling, and loss-prevention practices. It also motivates and coaches associates to achieve sales and productivity goals, develop product knowledge, and provide effective customer service. The position supports an inclusive, collaborative team culture and contributes to associate training, development, engagement, and performance feedback. It models and promotes the company’s personal service standards and omni-channel customer experience, builds customer relationships through clienteling, and helps promptly resolve customer concerns. The position requires regular attendance and a flexible schedule that may include nights, weekends, and holidays. Physical demands include frequent standing and walking, frequent climbing, and occasional lifting of up to 50 pounds.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to technology provided by the company.
- Knowledge of administrative aspects of store operations.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers.
- Regular attendance to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- At least 1 year of retail or sales management experience is preferred.
Responsibilities
- Establish and communicate clear expectations, holding the store team and self accountable for brand, performance, and behavior standards.
- Perform and oversee basic operations, including opening and closing duties and merchandise-flow processes.
- Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services; use weekly schedules to maintain floor coverage within fiscal guidelines.
- Maintain knowledge of sales and promotions, and present and display merchandise according to current promotions and standards.
- Maintain merchandise-handling, presentation, loss-prevention, and other standards as directed by Management.
- Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
- Train and coach the selling team on product knowledge for online and in-store products; assist with locate fulfillment and selling.
- Inspire the store team, model core values, encourage inclusive collaboration, and communicate with store teams and Store Management to lead positive change.
- Seek personal development opportunities and solicit feedback to build leadership skills.
- Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, delivering a cohesive omni-channel experience.
- Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs.
- Build and maintain customer relationships through clienteling and wardrobing.
- Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, returns, exchanges, and security policies.
- Promote consistent client communication through the customer book, rewards program participation, and customer-capture sign-up.
- Support, implement, and follow up on training programs and seminars.
- Assist in developing store associates; interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
- Recognize and reward outstanding performance to drive associate and team engagement.
- Ensure the Store Team adheres to employment practices and policies.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
