Intimissimi Sales Lead FT at its Hudson Yards, NY - ICF3 location

ONIVERSE•New York, NY

1d•$18 - $28•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention to drive revenue and inspire brand loyalty. Working with the team and reporting to store leadership, the Sales Lead develops new clients, converts walk-in traffic into brand ambassadors, creates excitement around products, shares customized fashion advice, and maintains a high level of professionalism. The role calls for an outgoing, positive, goal-oriented person who proactively engages clients, identifies their needs, and mentors teammates. The Sales Lead represents Oniverse’s values, including open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The role involves building genuine client relationships, sharing knowledge of fashion collections, adapting to a fast-paced retail environment, collaborating with colleagues, and solving problems in line with store goals and company policies. The Sales Lead supports managers with store operations, sales strategies, business analysis, visual standards, stock management, and training. The position also includes maintaining cleanliness throughout the sales floor, fitting rooms, cash desk, and backroom. The role offers hands-on learning across guest experience, store operations, business acumen, visual merchandising, and stock management, with opportunities for professional growth.

Requirements

Eligibility to work in the US for any employer.
High school graduate or equivalent.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to work as part of a team and build connections with guests.
Ability to lift more than 20 pounds, stand for long periods, bend and stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Capture client information and communicate through phone and written follow-up.
Manage the client book, including follow-up about shopping experiences and product-care inquiries.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and explain product benefits to support sales.
Use fashion expertise to inspire clients and build collaborative partnerships with the team.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems, analyze business, and track store and individual KPIs.
Help maintain the store’s visual presentation and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning and organization tasks in the sales floor, fitting rooms, cash desk area, and backroom, including the bathroom and stockroom.
Work with the Assistant Manager and Store Management to deliver high-quality service, complete store operations efficiently, implement sales strategies, and meet commercial goals.
Train new teammates, potentially including cross-department functions.
Collaborate with colleagues, mentor new teammates, and contribute to a positive, cooperative team environment.
Support new store openings across the US if selected.
Participate in nationwide contests across Oniverse locations.

Benefits

Base salary plus monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.