Sales Lead - White House Black Market

Chicos Fas•Tampa, FL

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles informing store operations. The role contributes to a great customer experience and maximum profitability while helping create a positive place for teams to work, learn, and grow. The Sales Lead helps drive results by setting and communicating expectations, overseeing basic store operations, supervising associates, ensuring appropriate floor coverage, maintaining merchandising and loss-prevention standards, and motivating the team to meet sales and productivity goals. The role trains and coaches associates in product knowledge, selling, and locate fulfillment. The position also supports team development and engagement, models the company’s customer-service principles, builds customer relationships through clienteling and wardrobing, resolves customer concerns, and helps ensure efficient register operations and consistent client communication. Additional duties may be assigned, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate clear expectations and hold the store team and oneself accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, or customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team in product knowledge for online and in-store products.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, promote a shared vision, and model core values.
Promote an inclusive, collaborative approach to problem solving.
Communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.
Model sales expectations using selling techniques and product knowledge, and recommend or locate merchandise based on customer needs and desires.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience and remain current on policies for payments, coupons, returns and exchanges, security practices, and other applicable operations.
Ensure consistent client communication through use of the customer book, rewards program participation, and customer-capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching as needed, and give the Store Manager feedback for performance appraisals and evaluations.
Drive associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.