Sales Lead - White House Black Market

Chicos Fas•Estero, FL

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver an excellent customer experience and maximize profitability while contributing to a workplace where team members can work, learn, and grow. The Sales Lead supports store operations and sales performance, including opening and closing duties, merchandise flow, sales-floor coverage, presentation standards, loss prevention, and promotion execution. The role supervises associates, motivates the sales team to meet sales and productivity goals, and trains and coaches associates in product knowledge, selling, and locate fulfillment. The position also models and promotes a consistent omnichannel customer experience, builds customer relationships through clienteling and wardrobing, resolves customer concerns, and ensures efficient register operations. The Sales Lead supports associate development, training, engagement, performance feedback, and compliance with employment practices and policies. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise flow processes.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present merchandise according to promotions and standards.
Maintain merchandise handling, presentation, loss prevention, and other standards as directed by Management.
Motivate the sales team to meet assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge, selling, and locate fulfillment.
Promote a shared vision, model core values, and foster inclusive, collaborative problem solving.
Communicate with store teams and Store Management to support positive change.
Seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Use selling techniques and product knowledge to recommend or locate merchandise according to customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns.
Ensure fast, efficient register service and follow applicable payment, coupon, return, exchange, and security policies and procedures.
Ensure consistent client communication through customer books, rewards participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Recognize and reward outstanding employee performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.