Sales Lead - White House Black Market

Chicos Fas•Shreveport, LA

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a positive environment for employees to work, learn, and grow. The Sales Lead oversees store activities, supports and develops associates, helps achieve sales and productivity goals, and promotes consistent customer service across in-store and omnichannel experiences. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience.

Responsibilities

Set and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals, while meeting personal sales goals.
Train and coach the team on product knowledge for online and in-store offerings.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, model core values, and promote a shared vision and inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain products suited to their needs.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Stay current on policies for payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.