Sales Lead - White House Black Market

Chicos Fas•Rogers, AR

3d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles reflected in store operations. The role focuses on delivering an excellent customer experience and maximizing profitability while supporting, coaching, and supervising the store team. Duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Set and communicate expectations, and hold themselves and the store team accountable for brand, performance, and behavior standards.
Perform and oversee operational activities, including opening and closing duties and merchandise-flow processes.
Supervise associates working in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain merchandise handling, presentation, loss-prevention, and other standards as directed by Management.
Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach associates on product knowledge, locate fulfillment, and selling.
Motivate and inspire the team, model core values, promote inclusive collaboration, and communicate with store teams and Store Management to lead positive change.
Seek personal development opportunities and feedback to build leadership skills.
Model and teach Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omnichannel experience.
Use selling techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; stay current on payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through customer books, rewards participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to support associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.