Sales Lead - White House Black Market

Chicos Fas•Highland Village, TX

4d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a great customer experience and maximize profitability while supporting a positive environment for team members to work, learn, and grow. The Sales Lead helps drive store results by setting and communicating expectations, overseeing basic operations, supervising associates, ensuring appropriate floor coverage, maintaining merchandise and loss-prevention standards, and motivating the team to meet sales and productivity goals. The role also models and promotes excellent customer service, supports omni-channel selling, develops customer relationships, and assists with training, coaching, and associate engagement. The position requires regular attendance and a flexible work schedule, including nights, weekends, and holidays. Physical requirements include constant walking and standing, occasional lifting up to 50 pounds, and frequent climbing. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly during an 8-hour shift (67–100% of the shift).
Ability to lift up to 50 pounds occasionally (1–33% of the shift).
Ability to climb frequently (34–66% of the shift).

Nice To Haves

1+ year of retail or sales management experience preferred.

Responsibilities

Establish and communicate clear expectations, holding the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow processes, and other basic operational activities.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services.
Use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions, and present and display merchandise according to promotion and brand standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, while also meeting personal sales goals.
Train and coach team members on product knowledge, locate fulfillment, and selling.
Model core values, promote a shared vision, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to help lead positive change.
Seek personal development opportunities and solicit feedback to build leadership skills.
Model and promote Most Amazing Personal Service (MAPS) principles and a cohesive omni-channel customer experience.
Use selling techniques and product knowledge to recommend merchandise or help customers locate or obtain items based on their needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience.
Keep current on payment, coupon, return, exchange, security, and other applicable operational policies.
Ensure consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team adheres to employment practices and policies.
Perform other duties as assigned.