Sales Lead -White House Black Market

Chicos Fas•Boca Raton, FL

3d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role focuses on delivering great customer experiences and maximizing profitability while helping create a workplace where team members can work, learn, and grow. The Sales Lead helps oversee store operations, sales performance, merchandise presentation, and team development. They motivate and coach associates, support customer service across channels, and contribute to a positive, inclusive, high-performing team. Duties may vary by brand, and other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least one year of retail or sales management experience is preferred.

Responsibilities

Set and communicate clear expectations, and hold the store team and themselves accountable for brand, performance, and behavior standards.
Perform and oversee operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise in accordance with current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the selling team on product knowledge, including online and in-store offerings.
Train, coach, and assist with locate fulfillment and selling.
Motivate and inspire the store team, model core values, and promote a shared vision and inclusive, collaborative problem-solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards to provide a cohesive omnichannel experience.
Model sales expectations, use selling techniques, communicate product knowledge, and recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; remain current on payment, coupon, return, exchange, security, and other operational policies.
Ensure the team maintains consistent client communication through customer books, rewards program participation, and customer sign-up capture.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for associate performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.