Part-Time Sales Lead - White House Black Market

Chicos Fas•Wichita, KS

6d•Onsite

About The Position

The Part-Time Sales Lead supports store Management in promoting a customer- and product-focused sales culture, with company values and guiding principles central to store operations. The role helps deliver excellent customer experiences and maximize profitability while supporting a positive environment for team members to work, learn, and grow. Duties may vary by brand. The Sales Lead supports daily store operations, sales performance, team development, and customer service. This includes overseeing basic operational activities, supervising associates, maintaining merchandise and loss-prevention standards, coaching the sales team, and helping ensure a consistent omnichannel customer experience. The role also supports training, employee engagement, and adherence to employment practices and policies. The position requires regular attendance and a flexible schedule that may include nights, weekends, and holidays. Physical demands include constant walking and standing, occasional lifting of up to 50 pounds, and frequent climbing during an eight-hour shift.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to walk and stand constantly for 67–100% of an eight-hour shift.
Ability to lift up to 50 pounds occasionally, for 1–33% of an eight-hour shift.
Ability to climb frequently, for 34–66% of an eight-hour shift.

Nice To Haves

At least one year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate clear expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties and merchandise-flow processes.
Supervise associates engaged in sales, inventory receipt, cash-receipt reconciliation, or customer services.
Use weekly schedules to ensure appropriate sales-floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and display merchandise according to promotional and presentation standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the team on product knowledge, locate fulfillment, and selling.
Inspire the store team, model core values, promote a shared vision, and encourage inclusive, collaborative problem solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Demonstrate sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience; maintain knowledge of payment, coupon, return, exchange, security, and other operational policies.
Ensure consistent client communication through the customer book, rewards participation, and customer-capture sign-up.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret KPI reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.