Sales Lead - White House Black Market
About The Position
The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a strong customer experience and maximize profitability while supporting a positive environment where team members can learn and grow. The Sales Lead helps oversee store operations and sales performance, develops and coaches associates, supports customer service and omnichannel selling, and contributes to team engagement. Duties may vary by brand. The position is associated with the White House Black Market store at 3281 Altamonte Mall. Applicants may apply even when a position is not currently open; applications are reviewed for a match when an opening becomes available.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Excellent customer service skills.
- Ability to learn or adapt to company-provided technology.
- Knowledge of administrative aspects of store operations.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Ability to communicate with customers.
- Regular attendance is essential to ensure adequate coverage and meet company objectives.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Nice To Haves
- At least 1 year of retail or sales management experience is preferred.
Responsibilities
- Establish and communicate expectations, holding the store team and self accountable for brand, performance, and behavior standards.
- Perform and oversee operational activities, including opening and closing duties and merchandise flow processes.
- Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer service; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
- Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
- Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
- Motivate the sales team to meet sales and productivity goals, and meet personal sales goals.
- Train and coach the selling team on product knowledge, locate fulfillment, and selling.
- Inspire the store team, model core values, encourage inclusive collaboration, and communicate with Store Management to lead positive change.
- Model, teach, and promote MAPS service standards and a cohesive omnichannel experience.
- Demonstrate sales techniques and product knowledge, recommend merchandise, and help customers locate or obtain items suited to their needs.
- Build and maintain customer relationships through clienteling and wardrobing.
- Ensure prompt resolution of customer concerns and an efficient register experience, following applicable payment, coupon, return, exchange, security, and operational policies.
- Ensure consistent client communication using customer books, rewards participation, and customer-capture sign-ups.
- Support and follow up on training programs and seminars.
- Help develop associates by interpreting KPI reports, coaching as needed, and providing performance feedback to the Store Manager.
- Promote associate and team engagement by recognizing and rewarding outstanding performance.
- Ensure the store team follows employment practices and policies.
- Seek personal development opportunities and feedback to strengthen leadership skills.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
