Sales Lead-Bakersfield Ming Store

The Salvation Army Southern California•Bakersfield, CA

About The Position

The Sales Lead supports the Store Manager in operating a Salvation Army retail store. The role helps provide customers with a strong selection, excellent service, and a well-organized store, supporting the organization’s spiritual, social, and rehabilitation programs. The Sales Lead is accountable for meeting sales and income budget expectations while managing expenses to maximize profitability. The position also helps create a positive, mentoring environment for Beneficiaries participating in the ARC rehabilitation program and supports effective Work Therapy Assignments. The Sales Lead participates in daily store operations, including opening and closing, point-of-sale operations, inventory, merchandising, and donations. When the Store Manager and Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day operations, including staffing, cash handling, security, and store coverage. The role also supports customer and donor satisfaction, back-room processing, safety compliance, and assigned administrative work. The position may require transfer or relocation to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Ability to communicate effectively with management, store employees, customers, and donors.
Pass a background check, including Criminal History and Sex Offender Registry checks.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, carts, racks, fixtures, furniture dollies, platform trucks, and hand trucks.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.
Problem-solving ability, including identifying and resolving problems, analyzing information, and developing solutions.
Professional oral communication skills, including communicating clearly and persuasively and responding appropriately to questions.
Clear written communication skills, including editing for spelling and grammar, presenting numerical data accurately, and interpreting written information.
Ability to work effectively as part of a team and support team morale and shared goals.

Nice To Haves

Supervisory experience.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, ARC merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager is absent; discuss concerns with the District Sales Manager.
Help monitor and analyze key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule store employees to ensure appropriate coverage in the store and donation center, coordinate team meetings, coach and train employees, and process paperwork in accordance with review standards, including time-and-attendance compliance.
Promote customer and donor satisfaction through excellent service and community relations, and develop strategies to improve the customer experience.
Support the Store Manager in ensuring back-room processors and warehouse associates work efficiently to meet daily processing goals.
Supervise, support, and report on program Beneficiaries when Work Therapy Assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Help ensure safety measures comply with ARC policy and government regulations, promptly report safety issues and incidents, and assist with mandatory weekly store meetings and records.
Transfer or relocate to other stores when business needs require.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.