Falconeri Sales Lead PT at its New Store Opening at the Prudential Center mall in Boston, MA - F549 location

ONIVERSE•Boston, MA

16h•$21 - $21•Onsite

About The Position

Falconeri is an Italian fashion house focused on cashmere and other natural fibers, combining Italian design with artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding its presence in the United States. The company specializes in cashmere knitwear for men and women. The Sales Lead supports sales and store operations at Falconeri’s new Prudential Center location in Boston. The role builds client relationships through customer-information capture and follow-up, works toward personal sales and productivity goals, and uses product and fashion knowledge to support customers and the team. The Sales Lead also helps track store and individual KPIs, maintain visual and housekeeping standards, operate the POS system, send end-of-day emails, and complete opening and closing procedures. Employees are expected to help keep the sales floor, fitting rooms, cash desk, and backroom clean and organized.

Requirements

Authorization to work in the United States for any employer.
High school graduate or equivalent.
At least 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and a goal-oriented approach.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is valued and may be considered an asset for supporting a diverse customer base.

Responsibilities

Capture customer information and communicate with customers through phone and written follow-up.
Manage the client book, including following up about the shopping experience and answering inquiries such as product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
Support managers in maintaining the store’s visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and complete opening and closing procedures.
Take initiative in maintaining cleanliness and organization across the sales floor, fitting rooms, cash desk area, and backroom.