Falconeri Store Manager at its new PRUDENTIAL CENTER - Boston, MA - F549 location

ONIVERSE•Boston, MA

4d•$70,000 - $90,000•Onsite

About The Position

Falconeri is an Italian fashion house focused on cashmere, natural fibers, and timeless Italian design. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding its U.S. store presence. Its products combine artisanal craftsmanship and innovative production methods, with attention to materials, people, and the planet. The Store Manager leads sales, customer experience, store operations, and team performance at Falconeri’s Prudential Center location in Boston. The role is expected to represent the brand’s service and presentation standards, build client relationships, achieve sales and productivity goals, and recruit, develop, and manage a high-performing team. The manager also oversees merchandise flow, inventory support, store cleanliness, scheduling, performance management, and promotional events, working in collaboration with the District Manager. Other responsibilities may be assigned based on business needs and career development.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 6 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Responsibilities

Ensure compliance with company policies and procedures.
Demonstrate sales leadership on the sales floor by engaging customers and top clients and ensuring excellent customer service.
Enforce exceptional customer service, expand the customer portfolio, and manage multiple projects in a fast-paced environment.
Ensure the Sales Team follows up with clients using customized proposals tailored to their needs.
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager.
Represent the brand’s standards for a high-level customer experience.
Mentor and inspire the team through product knowledge and brand awareness.
Monitor competitors and fashion trends.
Attract, recruit, and retain a high-performing team and foster an inspiring work environment.
Promote brand awareness, establish store presence, and capture market share through community outreach and company-sponsored events.
Oversee daily incoming and outbound merchandise requests and shipments.
Implement business action plans with the District Manager to improve sales across product categories and client segments.
Manage and support stock levels in communication with the District Manager to maintain sell-through and align with new product launches.
Operate the POS system and conduct email, opening, and closing procedures.
Maintain store cleanliness and organization, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom; complete daily cleaning tasks.
Train the team and communicate current collection knowledge, brand guidelines, and seasonal strategy.
Use fashion expertise to inspire others and build collaborative, team-focused partnerships.
Support the team in maintaining visual and housekeeping standards.
Conduct coaching and counseling sessions and provide timely, constructive performance feedback.
Oversee employee performance check-ins and establish individual goals.
Identify team-member action plans in collaboration with the District Manager.
Prepare accurate monthly schedules based on peak hours to ensure floor coverage and submit payroll records on time.
Communicate company KPIs and identify strategies to meet performance standards.
Assist with planning and executing promotional events, product launches, and other initiatives to drive traffic and sales.
Perform other responsibilities assigned by the direct manager based on business needs and career development.