Retail Store Manager, Prudential Center Mall

Nestle Operational Services Worldwide SA•Boston, MA

9d•$78,000 - $102,000•Onsite

About The Position

The Store Manager leads the Nespresso boutique at Prudential Center Mall in Boston and serves as the face of the brand. This role leads and inspires a high-performing team to optimize sales, service, and operations while delivering a seamless, welcoming customer experience. The manager executes store strategies to meet performance goals and grow sales, builds community connections, and shares Nespresso’s story and values. The role also supports team development and engagement, operational excellence, safety, quality, and personalized coffee experiences.

Requirements

At least 4 years of professional experience in a fast-paced or luxury retail environment.
At least 3 years of supervisory experience in people management and development of direct reports.
High school diploma or GED.
Strong time-management, organization, and prioritization skills, including the ability to manage multiple tasks amid competing demands.
Passion for coffee, respect for sustainability, and curiosity to learn about and educate others on coffee culture.
Availability to work open and closing shifts, weekends, and holidays.
Ability to travel as required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Recruit, hire, develop, recognize, and manage the performance of team members, addressing performance issues and creating individualized development plans.
Coach and mentor employees and lead training on product knowledge, selling techniques, and operational standards.
Foster an engaged, motivated, and collaborative team through regular communication, weekly meetings, and one-on-one sessions.
Set sales and service targets, guide the team, monitor performance, and implement continuous-improvement strategies.
Ensure compliance with standard operating procedures and manage inventory efficiently.
Collaborate with the District Manager to manage labor costs and expenses, and help troubleshoot technology issues.
Promote a safety-conscious culture and follow Nestlé Safety, Health, and Environmental policies and procedures.
Maximize business opportunities through creative initiatives, customer loyalty, team motivation, and boutique performance reviews.
Build community connections through experimentation and collaboration.
Share coffee knowledge and sustainability practices with customers through storytelling and personalized experiences.

Benefits

Quarterly bonuses for achieving team sales and service goals.
Training programs and opportunities for career growth and development.
Supportive and collaborative team environment.
Free Nespresso machine and coffee product allowance.
401(k) with company match.
Educational reimbursement.
Health and mental wellness programs.
DE&I resource groups.
Commuter benefits.
Pet adoption reimbursement.
Employee recognition program.
Discounts at over 2,000 companies.
Performance-based incentives and a comprehensive total rewards package, including healthcare coverage.