FALCONERI Client Advisor FT at its New PRUDENTIAL CENTER - Boston, MA - F549 location

ONIVERSE•Boston, MA

4d•$28 - $32•Onsite

About The Position

Falconeri is an Italian fashion house specializing in premium cashmere knitwear for men and women. Founded in 2000 and part of the Oniverse group, Falconeri combines natural fibers, timeless Italian design, innovative production methods, and artisanal craftsmanship. The company operates in 22 countries and is expanding its presence in the United States. The Client Advisor provides customer service and sales support at Falconeri’s Prudential Center store in Boston. The role includes building and maintaining client relationships, meeting individual sales and productivity goals, demonstrating detailed product knowledge, and contributing to a collaborative, team-focused retail environment. The Client Advisor also supports store operations, visual and housekeeping standards, and a clean, organized shopping environment.

Requirements

Eligible to work in the United States for any employer.
High school graduate or equivalent.
At least 3 years of experience in customer service and the contemporary or luxury retail industry.
Proficiency in Chinese to provide customer service at this location, including assistance with purchases and explanations of product details.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and a goal-oriented approach.
Impeccable presentation and the ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Additional language proficiency may be preferred, depending on the customer base of the store location.

Responsibilities

Capture customer information and communicate with clients through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and answering inquiries such as product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate full product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Help maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom.