Falconeri Sales Lead FT - at its New PRUDENTIAL CENTER - Boston, MA - F549 location

ONIVERSE•Boston, MA

4d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house specializing in cashmere knitwear for men and women, combining natural fibers, timeless Italian design, innovative production methods, and artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, Falconeri operates in 22 countries and is expanding in the United States. The Sales Lead supports store sales and operations at the Falconeri Prudential Center location in Boston. The role builds and maintains client relationships, provides knowledgeable product guidance, meets sales and productivity goals, supports store leaders with business analysis and operational procedures, and helps maintain visual, housekeeping, and cleanliness standards. The position is full-time and pays $21.00–$29.00 per hour, plus monthly commissions.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
At least 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer-service orientation.
Commitment, self-motivation, and a goal-oriented approach.
Impeccable presentation and the ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is preferred and may be an asset when supporting a diverse customer base.

Responsibilities

Capture customer information and communicate with customers through phone and written follow-up.
Manage the client book, including following up about customers’ shopping experiences and responding to potential inquiries such as product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate thorough product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Take initiative to maintain cleanliness and organization throughout the store, including the sales floor, fitting rooms, cash desk, and backroom.