Sales Lead - Chico's

Chico's FAS, Inc.•Salt Lake City, UT

15d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role contributes to a great customer experience and maximum profitability while helping the team learn, grow, and perform. This position may be found across multiple brands, and some duties may vary by brand. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience preferred.

Responsibilities

Establish and communicate clear expectations, and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates involved in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to maintain appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties directed by Management.
Motivate the sales team to meet assigned sales and productivity goals, develop a high-performance culture, and meet personal sales goals.
Train and coach the selling team in product knowledge for online and in-store merchandise, as well as locate fulfillment and selling.
Motivate and inspire the store team, model core values, and promote a shared vision and inclusive, collaborative problem-solving.
Communicate with store teams and Store Management to lead positive change; seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Model sales expectations using selling techniques and product knowledge; recommend merchandise or help customers locate or obtain merchandise suited to their needs and desires.
Build and maintain a customer following through clienteling and wardrobing, and ensure prompt resolution of customer concerns.
Ensure a fast and efficient register experience while following applicable policies for payments, coupons, returns and exchanges, security, and operations.
Ensure the team maintains consistent client communication through customer books, rewards program participation, and customer-capture sign-ups.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Drive associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team adheres to employment practices and policies.