Full Time Sales Lead - Chico's

Chico's FAS, Inc.•Pottstown, PA

15d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role contributes to an excellent customer experience and store profitability by leading and motivating associates, meeting personal sales goals, and supporting store operations, merchandising, training, and customer service. Duties may vary by brand. The listed location is Philadelphia Premium Outlets.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to company-provided technology.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Constant walking and standing for 67–100% of an 8-hour shift.
Occasional lifting of up to 50 lbs. for 1–33% of an 8-hour shift.
Frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

1+ year of retail or sales management experience preferred.

Responsibilities

Set and communicate expectations and hold the store team and self accountable for brand, performance, and behavior standards.
Perform and oversee opening and closing duties, merchandise flow, and other basic operational activities.
Supervise associates working in sales, inventory receipt, cash reconciliation, or customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of sales and promotions and present and display merchandise according to current promotions and standards.
Maintain standards for merchandise handling, presentation, loss prevention, and other duties as directed by Management.
Motivate the sales team to achieve assigned sales and productivity goals and meet personal sales goals.
Train and coach the selling team on product knowledge and support locate fulfillment and selling.
Inspire the store team, model core values, promote inclusive collaboration, and communicate with store teams and Store Management to lead positive change.
Seek development opportunities and feedback to strengthen leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and a cohesive omnichannel experience.
Use sales techniques and product knowledge to recommend or locate merchandise based on customer needs and preferences.
Build and maintain customer relationships through clienteling and wardrobing.
Resolve customer concerns promptly.
Support a fast and efficient register experience and stay current on payment, coupon, return, exchange, security, and other applicable operational policies.
Ensure consistent client communication through the customer book, rewards program participation, and customer capture sign-up.
Support, implement, and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, coach as needed, and provide performance feedback to the Store Manager.
Promote associate and team engagement by recognizing and rewarding outstanding performance.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.
Maintain regular attendance and work a flexible schedule, including nights, weekends, and holidays.