Sales Lead - Chico's

Chico's FAS, Inc.•Cranberry Township, PA

15d•Onsite

About The Position

The Sales Lead supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver great customer experiences and maximize profitability while supporting the store team’s performance, development, and engagement. This position may be found in multiple brands, and some duties may vary by brand. The Sales Lead helps oversee store operations, including opening and closing duties, merchandise flow, sales-floor coverage, and merchandise presentation. They supervise associates in sales and other store activities, coach and train the team, support customer service and omni-channel selling, and help maintain employment practices and operational standards. The role requires flexible scheduling, including nights, weekends, and holidays, and involves frequent standing and climbing and occasional lifting.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Knowledge of administrative aspects of store operations.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers.
Regular attendance is essential to ensure adequate coverage and meet company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

At least 1 year of retail or sales management experience is preferred.

Responsibilities

Establish and communicate clear expectations, holding themselves and the store team accountable for brand, performance, and behavior standards.
Perform and oversee basic operational activities, including opening and closing duties and merchandise flow processes.
Supervise associates engaged in sales, inventory receipt, cash reconciliation, and customer services; use weekly schedules to ensure appropriate floor coverage within fiscal guidelines.
Maintain knowledge of current sales and promotions and ensure merchandise is presented in accordance with current promotions and standards.
Maintain standards for merchandise handling and presentation, loss prevention, and other duties assigned by Management.
Motivate the sales team to meet assigned sales and productivity goals, and meet personal sales goals.
Train and coach the selling team on product knowledge, locate fulfillment, and selling.
Promote a shared vision, model core values, encourage inclusive and collaborative problem solving, and communicate with store teams and Store Management to lead positive change.
Seek development opportunities and feedback to build leadership skills.
Model, teach, and promote Most Amazing Personal Service (MAPS) principles and standards and provide a cohesive omni-channel experience.
Use selling techniques and product knowledge to recommend or locate merchandise based on customer needs and desires.
Build and maintain a customer following through clienteling and wardrobing.
Ensure prompt resolution of customer concerns and a fast, efficient register experience while following applicable payment, coupon, return, exchange, and security policies.
Ensure consistent client communication through use of the customer book, rewards participation, and customer capture sign-up.
Support and follow up on training programs and seminars.
Assist in developing store associates, interpret Key Performance Indicator reports, provide coaching, and give the Store Manager feedback for performance appraisals and evaluations.
Recognize and reward outstanding performance to drive associate and team engagement.
Ensure the Store Team follows employment practices and policies.
Perform other duties as assigned.