Falconeri Sales Lead FT - at its New PRUDENTIAL CENTER - Boston, MA - F549 location

ONIVERSE•Boston, MA

6d•$21 - $29•Onsite

About The Position

Falconeri is an Italian fashion house specializing in cashmere made with fine natural fibers, timeless Italian design, innovative production methods, and artisanal craftsmanship. Founded in 2000 and owned by the Oniverse group, the brand operates in 22 countries and is expanding its presence in the United States. The Sales Lead supports sales and store operations at Falconeri’s Newbury Street? location in the Prudential Center in Boston. The role focuses on building customer relationships, meeting sales and productivity goals, demonstrating product expertise, and supporting store standards and daily procedures. The Sales Lead also partners with the Manager on business analyses and tracking store and individual KPIs.

Requirements

Be eligible to work in the United States for any employer.
High school graduate or equivalent.
Minimum of 2 years of experience in customer service and the contemporary or luxury retail industry.
Excellent verbal and written communication and sales skills, with a strong customer service orientation.
Commitment, self-motivation, and goal orientation.
Impeccable presentation and ability to thrive in a demanding environment.
Problem-solving mindset.
Ability to work a flexible schedule, including holidays and weekends.
Ability to lift more than 20 pounds and stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Proficiency in languages in addition to English is valued and may be considered an asset for supporting a diverse customer base.

Responsibilities

Capture customer information through multiple communication methods, including phone and written follow-up.
Manage client books and follow up with clients about their shopping experience and inquiries, including product care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate thorough product knowledge, including product benefits, to maximize sales opportunities.
Use fashion expertise to inspire others and build collaborative partnerships in a team-focused environment.
Partner with the Manager to use internal systems for business analyses and track store and individual KPIs.
Support managers in maintaining the store’s visual and housekeeping standards.
Operate the POS system, send end-of-day emails, and perform opening and closing procedures.
Help maintain cleanliness and organization throughout the store, including the sales floor, fitting rooms, cash desk, and backroom.