Sales Lead - Covina

The Salvation Army Southern California•Covina, CA

3d•Onsite

About The Position

The Sales Lead works with the Store Manager in the daily operation of The Salvation Army Adult Rehabilitation Center thrift store, helping provide a positive shopping and donor experience while supporting the Adult Rehabilitation Program. The role covers store operations, customer service, staff support, merchandise processing, safety, and store security. When the Store Manager and Assistant Manager are absent, the Sales Lead assumes responsibility for day-to-day store operations, including personnel and cash handling. The position is part-time. Store schedules are set by Management, and the employee must be flexible to help ensure adequate coverage. Shifts may include evenings, weekends, and holidays. The employee may be transferred or relocated to other stores based on business needs.

Requirements

High school diploma or equivalent.
At least one year of previous retail experience.
Pass a background check, including criminal history and sex offender registry checks.
Ability to communicate effectively with management, store employees, customers, and donors.
Ability to work a flexible schedule to ensure adequate store coverage, including possible evening, weekend, and holiday shifts.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
Ability to grasp, push, and pull objects such as files, drawers, clothing and merchandise carts, rolling racks, fixtures, furniture dollies, platform trucks, hand trucks, and other carts.
Ability to lift up to 50 pounds.
Ability to perform repetitive-motion tasks.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Partner with the Store Manager in daily store operations, including opening and closing procedures, point-of-sale operations, inventory management and rotation, merchandising standards, and donations.
Assume responsibility for day-to-day store operations, including personnel and cash handling, when the Store Manager and/or Assistant Manager are absent, and discuss concerns with the District Sales Manager.
Assist the Store Manager in monitoring and analyzing key performance indicators to drive sales and profitability in line with budgets and goals.
When the Store Manager and Assistant Manager are absent, schedule store employees to ensure adequate store and donation-center coverage; coordinate morning and shift-change meetings; coach, train, and develop employees; and process paperwork in accordance with review standards, especially time-and-attendance requirements.
Promote customer and donor satisfaction through excellent service, meet their needs, maintain community relations, and develop strategies to improve the customer experience.
Support the Store Manager in helping back-room processors and warehouse associates work effectively and meet daily processing goals.
Supervise, support, and report on the conduct of program beneficiaries when work-therapy assignments are in place at the store.
When the Store Manager and Assistant Manager are absent, protect and secure store currency, inventory, and property, including safe funds, daily cash-deposit logs, bank deposits, merchandise, equipment, and the building.
Secure the building during non-operating hours by arming the alarm system and following alert protocols.
Ensure safety measures comply with ARC policy and governmental regulations, promptly report safety issues and incidents, and assist with conducting and recording mandatory weekly store meetings.
Complete tasks assigned by the District Sales Manager, Command Retail Directors, and Command Administration.
Transfer or relocate to other stores when required by business needs.