Holiday Gift Guide Retail Sales Ambassador, West Covina

Macy's•West Covina, CA

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele, serve as an expert for your assigned vendor, brand, or area, communicate customer needs and shopping patterns to leaders and vendors, and execute strategic merchandising initiatives. The role also involves creating an exceptional customer experience, supporting vendor and store partnerships, maintaining the sales floor, and helping plan and lead customer-facing events.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision and ability to use computers and other technology, including handheld equipment and cash registers, to perform job functions and process transactions.

Responsibilities

Provide an exceptional customer experience, keeping the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Execute strategic merchandising initiatives for the assigned vendor, brand, or area.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice