Holiday Gift Guide Retail Sales Ambassador, Montgomery Mall
About The Position
As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You also communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role focuses on delivering an exceptional customer experience, developing brand-specific clientele, supporting sales and marketing events, and maintaining an attractive sales floor. Ambassadors collaborate with vendors, personal stylists, and store leadership, while using Macy’s point-of-sale systems and company devices to complete purchases. The position requires at least one year of previous selling or retail experience, strong communication and relationship-building skills, comfort using computers, mobile devices, and radio-frequency equipment, and flexible availability for days, evenings, weekends, and holidays. Physical duties include standing, moving, reaching, lifting at least 30 pounds, and climbing ladders.
Requirements
- Minimum one year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds, stand for at least two consecutive hours, move, reach, stoop, kneel, crouch, and climb ladders.
- Color vision and ability to use computers, handheld equipment, and cash registers and process register transactions.
Responsibilities
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Ensure the sales floor is neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendors.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
