Holiday Gift Guide Retail Sales Ambassador, Dayton Mall
About The Position
The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. The ambassador serves as an expert for a designated vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendor partners; and executes merchandising initiatives. The role focuses on delivering an exceptional customer experience, building brand-specific clientele, supporting vendor relationships and events, and maintaining a neat, clean, and properly signed sales floor. Colleagues use Macy’s point-of-sale systems and company devices to complete sales. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders; reach above eye level; and perform tasks requiring color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, ensuring sales and participation goals are met.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and the vendor community.
- Execute strategic merchandising initiatives for the represented vendor, brand, or area.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
